Privacy Policy
Latest Update Date: Mar 27, 2026
Welcome and thank you for choosing Synos. Synos provides a cloud-based gaming and computing service via the https://www.Synos.gg/ website (the “Site”), the Synos client software (the “Software”, if any) and/or mobile application (the “App”, if any), together with related services designed to enable remote gameplay. The Services are operated by XCOMPUTE LIMITED (the “Company”, “we” or “us”) for users of the Services, including you (“you”).
This Privacy Policy explains what information of yours will be collected by us when you access the Site, Software, App and other Services (including through the websites and services of our partners), how the information will be used, and how you can control the collection, correction and deletion of such information. We will not use or share your information with anyone except as described in this Privacy Policy.
By accessing and using the Site, Software, App or other Services, you accept the privacy practices described in this Privacy Policy. If you do not or no longer agree with this Privacy Policy, please stop your access and use of the Site, Software, App and other Services.
I. INFORMATION WE COLLECT
1. Information We Collect on Our Own Behalf
A. For our Services: technical information about your device, system, and network access. To ensure a secure gaming environment and prevent cheating tools, we may verify specific system software integrity related to the gaming environment.
B. Cookies and tracking technologies: We use cookies, beacons, tags, and scripts for analyzing trends, administering the Services, and gathering demographic information. You can control cookies through your browser settings, though rejecting them may limit service functionality.
C. Information from third parties: With your permission, we may collect information from third-party services (e.g., SNS like Facebook or Twitter) linked to your account.
D.Transaction Data: We use Google Play Billing. We do not store your credit card details. We collect Google Order IDs and track your gameplay duration and Token consumption rates to ensure accurate billing and support.
2. Information obtained from your device
- Phone State: Used for telephony features triggered by Google Play Install referrer API. We do not collect IMEI or device IDs.
- Location: accessed with consent to optimize server routing and latency.
- Camera: accessed with consent for profile pictures or sending photos to friends.
- Microphone: accessed exclusively during multiplayer sessions for real-time voice chat. We do not store audio data when not in a session.
- Storage: accessed with consent to download game resources or upload profile photos.
- Advertising ID & Analytics:We access Advertising IDs and utilize analytics tools to improve user experience and marketing strategies. Specifically, we use Google Analytics for Firebase features, including Enhanced Conversions and Google Signals. This may involve associating hashed, pseudonymized identifiers derived from your Google Sign-in with Google’s advertising services for ad optimization and audience analysis. You may manage these preferences or revoke authorization at any time through your Google account settings.
- Advertising & Cookies:We use Google AdMob and AdSense to serve ads. Google and its partners use cookies or unique device identifiers to serve advertisements based on your visits to Synos or other websites. You may manage or opt out of personalized advertising at any time by visiting Google Ads Settings.
II. HOW WE USE AND DISCLOSE YOUR INFORMATION
1. How We Use Your Information
We use your information to operate and maintain our Services, improve functionality, understand user behavior, and communicate with you about additional services or marketing (with consent). We may also process limited gameplay communication for security and compliance.
2. How We Disclose and Share Your Information
We do not sell your personal information. We may share information with Related Companies, hosting providers, or third-party agents for business functions (e.g., payment processing, analysis). We may also disclose information for business transfers (mergers/acquisitions) or as required by law to protect rights and safety.
III. STORAGE AND PROCESSING OF YOUR INFORMATION
Your information may be stored and processed in Hong Kong SAR, China, Europe, the United States, or other countries. If you are in the EU, we transfer data in accordance with the GDPR. We retain information as long as your account is active or as needed for legal compliance and dispute resolution.
IV. HOW WE PROTECT YOUR INFORMATION
We use reasonable physical, technical, and managerial measures to protect your data. However, no method of electronic storage is 100% secure. We are not liable for breaches caused by user action (leaking passwords), hacking beyond commercial prevention standards, or force majeure events.
V. YOUR CHOICES ABOUT YOUR INFORMATION
You can update profile information via "Settings," unsubscribe from marketing, or control cookies via browser tools. Regarding analytics and advertising, you can manage data sharing via your Android device settings (e.g., 'Opt out of Ads Personalization') and within your Google account's privacy and advertisement controls. You have the right to review, correct, or delete inaccuracies.
Account Deletion: You have the right to delete your account via the App settings, the web deletion portal (/delete-account), or by emailing us. Deletion is irreversible.
VI. COMPLIANCE WITH APPLICABLE LAWS
GDPR: We endeavor to comply with the GDPR framework for EU members.
Children’s Privacy: Our Services are not for users under 13. If we discover data collected from a child under 13, we will promptly remove it.
VII. OUR LEGAL BASES
Our legal grounds for handling information include: performing contractual obligations, protecting legitimate interests, legal compliance, and user consent.
VIII. ADDITIONAL POLICIES
Unsolicited information (ideas) provided to us is deemed non-confidential. We are not responsible for the privacy practices of linked third-party websites. We reserve the right to change this policy; material changes will be notified via email or site notice.
Contact Details
- Email: team@Synos.gg
- Contact Person: Charles
- Address: Level 36, PCCW Tower, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong
Should you wish to no longer use our services, you may exercise your right to request account deletion. Please be advised that this process will permanently remove all associated data and is an irreversible action.
